Return & Exchange Policy

For health and safety reasons, ALL PRODUCTS ARE NON-RETURNABLE.

We do our absolute best to ensure that customers leave our stores with the products that are best suited for their pets. 

 

We provide all the tools necessary in order to successfully introduce and transition new foods and treats.  (You can read the article HERE).  

It is important to note that dogs and cats, just like us, will have preferences, likes and dislikes, and not every pet will like, or do well on every food.  That does not mean that the there is anything wrong with the food or treats.  Your pets are unique individuals.  If you are finding it a challenge to introduce new foods or treats and your pet is being 'picky' or 'stubborn', we have a great article to help you out (You can read it HERE).  We also welcome you to stop by either location -- we will be happy to provide even more suggestions and solutions!  We want you, and your pet, to be happy and healthy!

 

If you believe that there is a issue beyond your pet simply not liking their food, and you are concerned that there is a potential problem or 'defect' with the product, we encourage you to contact the manufacturer directly.  The companies that we represent are ethical and responsible, and they take great pride in providing a product of superior quality.  If there is a problem, they will want to hear from you directly, so they can ask all the questions necessary to evaluate the situation, firsthand.  Feedback is important to these companies so they can continue providing the best product possible.  You can find the contact information for every company on the package and as links under 'Products' on our website.  (Please have the package, including the 'lot #' readily available when calling them)  

This policy is for the following reasons:

- To ensure everyone's safety and to ensure proper handling measures are taken so that we can guarantee there has been no break in the chain of supply from manufacturer to customer.  Especially during circumstances during Covid, it is not possible for us to safely accept returns.  Our reputation (and the reputation of our products) depends on this security standard. 

- Returns are a big expense, and this cost will ultimately be reflected in our retail pricing, so in order to keep our prices fair for          everyone we must limit returns.  While it is uncommon, there are some customers who will repeatedly return products (aka the    'serial returners' -- sometimes buying a variety of foods and/or treats and then returning the products their pet enjoyed the     least), and this ultimately affects prices that we have to pass on to customers.  We want foster 'Conscious Consumerism' and   discourage 'Return Culture' which has become so prevalent in our society, as it is wasteful, selfish and disrespectful to all parties   involved, including animals and our planet.

 

- It is wasteful and it 'dis-honours' the animals that gave their lives to make species-appropriate food for carnivores.  Animals are    not a simple commodity.

Thank you for your understanding.

REGINA DOWNTOWN

1637 Victoria Avenue
Regina, SK  Canada
S4P 0P8

REGINA NORTH

3951 Rochdale Blvd.

Regina, SK Canada

S4X 4P7

 

© 2015 by Metro Pet Market

STORE HOURS**
Monday          CLOSED

Tuesday          11am-6pm

Wednesday    11am-6pm

Thursday        11am-6pm

Friday            11am-6pm

Saturday         11am-6pm

Sunday           CLOSED

 

**For up-to-date hours surrounding Statutory Holidays please visit our Facebook page**

 

 

 

 

 

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